Cisco Tech Stories

A podcast by Cisco CX (TAC) experts in the form of a technology true crime storytelling. Learn about technologies, troubleshooting stories from various experts from Cisco.

Episodes

Tuesday Jul 01, 2025

In this episode, Brandon tells us about the time a critical problem surfaced the day before the Cisco Live US event started and how the clock started ticking to find an acceptable solution for the next day. We also discuss how he prepares the event network for Cisco Live.

23 - Dead Air

Sunday Jun 01, 2025

Sunday Jun 01, 2025

In this episode, we host Dimitar Dimitrov a Collaboration expert in Webex Calling who tells us a story about dead air. All calls are working fine except sometimes, people can't hear each other at all. From a classic problem description, they end up troubleshooting the whole network hunting after the lost packets. Dimitar also works with AI and tells us about his role in shaping the future of Cisco AI Tech Support

22 - Breaking (CX) Lab

Thursday May 01, 2025

Thursday May 01, 2025

In this episode, we receive Regis Baudin, Technical Leader for the CXLabs department in Europe. He is responsible for the operations of the biggest lab of the continent (Cisco has bigger labs in the US and Bangalore) and explains to us what are the challenges of hosting a gigantic lab where hundreds or thousands of engineers come to reproduce customer issues

Tuesday Apr 01, 2025

A special Cisco Live EMEA Amsterdam episode where Nico interviews NOC team members on how they manage to deploy an entire network in a matter of days.

Saturday Mar 01, 2025

In this episode, we interview Jonathan Slenders, lead python developer at Cisco who takes us on adventure along his automation tools developped before and during his Cisco tenure. We discuss how terrible networking engineers are at coding and how we can reconcile both worlds.

Saturday Feb 01, 2025

Richard Yates, Service provider Technical Leader, tells us about his
career story. Starting from the air force and analog phone switchboards
through all the wireless technologies like CDMA, 3G, WiMAX to 5G. This
long episode covers life lessons, technology anecdotes, insane stories
and much much more.

18 - Splunk around and find out

Wednesday Jan 01, 2025

Wednesday Jan 01, 2025

We interview Devon Herron, a Splunk support engineer based in the UK. Devon only handles network down P1 situations and he has seen a few doozies during his career.
He takes us through storage troubleshooting, hypervisor shenanigans and of course automation going bananas. Follow us on this journey to discover Splunk and how it can change your life as a network engineer.

Sunday Dec 01, 2024

In this episode, we interview Jean Francois Dive : threat hunting for Cisco internal Security. He takes us through the stakes of a few very recent and famous hacks.

16 - The return of X.25

Friday Nov 01, 2024

Friday Nov 01, 2024

In this episode, we interview Alain Lanssiers, Service Provider Technical Leader at Cisco CX who knows more protocols than anyone around here. One day he casually decides to code a new feature for a protocol that was already old back then ...

15 - Cruise Control

Tuesday Oct 01, 2024

Tuesday Oct 01, 2024

Special episode where we interview 3 engineers : Tristan, Jaroslav and Maren who troubleshooted network issues on boats and cruise ships. Some even had to go on site on the cruise ... there could be worse interventions probably.

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