Cisco Tech Stories

4 - 99 problems and an RMA is one

We interview Ramses Smeyers, Distinguished Engineer for CX Datacenter. He tells us a story of non-stop RMAs and another story where he prevents ACI to be released to customer due to a last minute problem.
We also get his opinion on the cloudization of networks.

3- City buses gone wild !

In this episode, Jens Depuydt is taking us on a project where buses receive an IoT router that allows telemetry from the buses to be centralized as well as services and informations provided to the people inside the bus. While early tests showed great results, on the big day, buses start to go missing throughout the city !

2 - Healthcare drama during covid

In the first peak in the Covid outbreak, a hospital uses wireless handheld phones to communicate between nurses and doctors but suddenly calls drop and have terrible quality. The issue is reported by nurses and doctors but the partner engineers cannot reproduce and with the pandemic, they cannot go onsite anymore. Now, Cisco's A-team has to resolve the problem remotely and without talking to the end users !

1- The power of that thing in your pocket

In this episode, Tristan tells us a story about a Cable service provider facing random outages, with a cause well beyond what we could think of.
Every month, Nico and Tristan present us interesting and unusual tech stories from Cisco CX centers. Subscribe to Cisco Podcast Network to be sure not to miss the next one.
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0 - introduction with Buffy Ransom

CX SVP Buffy Ransom helps us introduce the podcast concept and shares her insights about the future of CX and technology. She also shares her own troubleshooting story.